FREQUENTLY ASKED QUESTIONS

No, Pod is free. Yes, like air.
You can set up weekly auto-savings by creating a direct debit order linking your bank account to Pod and your savings will be performed on a weekly basic automatically. On top of this, you can also save via instant save whenever you would like to save via bank or e-Wallet transfer.
Sure. You can cancel your goal and request for your money back anytime with our withdraw button and money will be back in your bank account in 1-3 business days with Saturday, Sunday and public holidays excluded. Currently, Pod do not support partial withdrawal.
Sorry once you set up your goal you can’t edit your savings target and deadline. You would have to terminate your current goal by clicking the withdraw button and to set up a new goal afterwards.

After you terminated your goal and if you have savings with Pod, the money will be back in your bank account in 1-3 business days with Saturday, Sunday and public holidays excluded.
This case happened maybe because you have returned to Pod App without properly exit the banking or e-Wallet site upon completing the transfer. However, do not worry! Please check your Pod App again 1 hour after your transfer and your account should be updated. If you still face the issue, please contact Pod.
Due to bank processing time, it will take 1 business days for Pod App to update your savings from direct debit order. Typically the bank will deduct your money from your account in the morning and Pod will update your savings on Pod App in evening or late evening time upon we receiving the confirmation of transfer from bank.
After you set-up the direct debit savings, we will need up to 5 working days to received confirmation of authorisation from bank to start perform the savings. Hence your 1st savings will likely happen 1 week after you set up the direct debit savings order.
Yes, we are. Pod makes cash placements into Shariah compliant funds to generate the cash bonuses that we give to users.
Unfortunately, Pod is only available in Malaysia for the time being but we will be expanding internationally in the future.
Yes. We equipped Pod with 256-bit bank-grade encryption in addition to other state-of-the-art security features to ensure all the transactions, information and user data are protected at all times.
Yes it is. We have a partnership with a trusted party, Curlec Sdn. Bhd. to power the autodebit feature that facilitates the secure transfer of money from your bank account into Pod.
We take personal data protection very seriously and your data will never be shared with unauthorised third parties.
Neither Pod nor Curlec (payment processor) store your banking username and password or debit card information.
You may contact us via Whatsapp at (+60) 11 6245 9186 or send us an email to info@usepod.com and our team members will assist you.
You receive cash bonuses when you save with Pod.
Pacific Trustee is the custodian of your savings with Pod. Pacific Trustees is a Securities Commission licensed trustee who provide custodian services to Pod. Pod user’s cash deposits are held with Pacific Trustee’s RHB Bank Berhad account.